PRIVACY POLICY

PRIVACY POLICY

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPDGDD), as well as any other applicable regulations, the user is informed about the processing of their personal data in a clear and transparent manner.

  1. CONTROLLER

Owner

Asociación Co&Coa (hereinafter, "CACAO FELIZ")

VAT ID

G56654239

Address

Calle Infanta María Teresa 23, 28016 Madrid, Spain

Email

info@cacaofeliz.org

Website

cacaofeliz.org

  1. WHAT DATA DO WE COLLECT?

CACAO FELIZ may collect personal data provided directly by the user through:

  • Contact forms.

  • Purchase processes.

  • Customer account creation.

  • Recurring subscriptions.

  • Newsletter subscription.

  • Participation in promotions or giveaways.

  • Website browsing.

  • Email or phone contact.

The data processed may include:

  • First and last name.

  • Shipping address.

  • Email.

  • Phone.

  • Purchase information.

  • Order history.

  • Subscription-related data.

  • Technical and browsing information.

  1. PURPOSE OF PROCESSING

Personal data may be used for:

Order management

  • Processing purchases.

  • Managing payments.

  • Making shipments.

  • Managing incidents, returns or claims.

Subscription management

  • Administering recurring subscriptions.

  • Processing recurring payments.

  • Managing cancellations or modifications.

  • Communicating subscription-related incidents.

Customer service

  • Answering queries.

  • Resolving requests.

  • Offering support related to orders or products.

Customer account

  • Allowing access to the personal account.

  • Consulting orders.

  • Managing addresses and subscriptions.

  • Facilitating future purchases.

Marketing and commercial communications

In case of express consent:

  • Sending newsletters.

  • Product information.

  • Launches.

  • Promotions.

  • News related to CACAO FELIZ.

The user may unsubscribe at any time.

Giveaways and promotions

  • Managing participation in giveaways, promotions and brand-related actions.

Website analysis and improvement

  • Statistical analysis.

  • Improvement of user experience.

  • Optimization of technical operation.

  • Measurement of advertising campaigns.

  1. LEGAL BASIS

The legal basis for data processing is:

  • The execution of a purchase contract.

  • The management of the commercial relationship.

  • User consent.

  • Compliance with legal obligations.

  • Legitimate interest in improving services and preventing fraud.

  1. DATA RETENTION

Data will be retained:

  • For the time necessary to fulfill the purpose for which it was collected.

  • As long as there is a commercial relationship.

  • During the legally required periods.

Data used for commercial communications will be retained until the user requests its deletion.

  1. RECIPIENTS AND THIRD PARTIES

To properly provide services, CACAO FELIZ may share data with external providers related to:

  • Web hosting.

  • Shopify.

  • Payment platforms.

  • Shipping companies.

  • Email marketing tools.

  • Subscription platforms.

  • Analytical and advertising services.

  • Tax and legal advice.

Tools used or planned include:

  • Shopify.

  • Shopify Payments.

  • Seal Subscriptions.

  • Google.

  • Meta/Facebook.

  • Instagram.

  • Klaviyo.

Some providers may store information outside of Spain or the European Union, applying the corresponding legal safeguards.

  1. USER RIGHTS

The user can exercise their rights at any time:

  • Access.

  • Rectification.

  • Erasure.

  • Objection.

  • Restriction of processing.

  • Portability.

  • Withdrawal of consent.

To do so, they can contact us via:

info@cacaofeliz.org

The user can also file a complaint with the Spanish Data Protection Agency:

https://www.aepd.es

  1. DATA SECURITY

CACAO FELIZ adopts the necessary technical and organizational measures to guarantee the security, integrity, and confidentiality of personal data.

However, the user should be aware that security measures on the internet are not absolutely invulnerable.

  1. MINORS

The website is not directed at children under 18 years of age.

CACAO FELIZ does not knowingly collect information from minors.

  1. CHANGES TO THE PRIVACY POLICY

CACAO FELIZ may modify this Privacy Policy to adapt it to legislative, technical, or functional changes.

It is recommended to periodically review this policy.